||From the Back Cover|| ‘Living Service will revolutionize service industries in the same way that lean thinking revolutionized manufacturing.’– Professor Ikujiro Nonaka, author of The Knowledge-creating Company |
Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It...
[PDF.fk25] Living Service: How to deliver the service of the future today (Financial Times Series) Rating: 4.77 (656 Votes)
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